Return Policy
Last Updated: October 6, 2024
We want you to be completely satisfied with your purchase from okboothtent.com. If for any reason you are not satisfied, you may return your items within 30 days of receiving your order. Please read our return policy carefully to understand the process and conditions.
1. Return Eligibility
- Return Window: Items must be returned within 30 days of the delivery date.
- Condition: To be eligible for a return, items must be in their original condition, unused, unaltered, and in their original packaging, including all tags and accessories.
- Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.
2. Non-Returnable Items
- Final Sale Items: Certain items are marked as final sale and cannot be returned or exchanged. These items are clearly noted on the product page.
- Customized Products: Products that have been customized or personalized for you cannot be returned unless they are defective or damaged upon arrival.
- Other Exceptions: Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error will not be eligible for return.
3. Return Process
- Initiating a Return: To start a return, please contact our customer service team at admin@okboothtent.com or call +86 18665021169. Include your order number, reason for return, and photos if the item is damaged or defective.
- Return Shipping: You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable unless the return is due to our error (e.g., you received a defective or incorrect item).
- Return Address: Once your return request is approved, we will provide you with the return address and further instructions.
4. Refund Processing Time
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refund Approval: If your return is approved, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or credit card provider.
- Partial Refunds: In some cases, only partial refunds may be granted if the returned item is not in its original condition or has missing parts.
5. Contact Us
For any questions regarding our return policy, please reach out to us at admin@okboothtent.com or +86 18665021169. We are here to help with any issues you may encounter during the return process.