Shipping Policy
Last Updated: October 6, 2024
At okboothtent.com, we are committed to delivering your inflatable tent products quickly and reliably. Our shipping policy covers delivery from our warehouses in both the East and West Coasts of the United States. We exclusively use FedEx to ensure timely and efficient delivery.
1. Warehouse Fulfillment Locations
We have two warehouses strategically located on the East and West Coasts to expedite shipping and ensure faster delivery times.
East Coast Warehouse
- Service Area: Primarily serves customers located in the Eastern United States.
- Estimated Delivery Time: Most orders are expected to be delivered within 8 business days.
- Regions Covered: Typically covers states including (but not limited to) New York, Pennsylvania, Virginia, North Carolina, Georgia, and Florida.
West Coast Warehouse
- Service Area: Primarily serves customers located in the Western United States.
- Estimated Delivery Time: Most orders are expected to be delivered within 8 business days.
- Regions Covered: Typically covers states including (but not limited to) California, Nevada, Oregon, Washington, and Arizona.
2. Shipping Timeframes
We aim to provide a consistent and reliable delivery experience. Once your order is processed, we estimate delivery as follows:
| Warehouse Location | Estimated Delivery Time (Business Days) | Regions Covered |
|---|---|---|
| East Coast | 8 days | Eastern United States |
| West Coast | 8 days | Western United States |
*Please note that the actual delivery time may vary based on the specific location and potential delays with FedEx.
3. Shipping Method
- Carrier: We exclusively use FedEx for all our deliveries, allowing us to track orders and provide timely updates.
- Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status through the FedEx website.
4. Shipping Rates
- Shipping rates are calculated at checkout based on the destination, order size, and weight.
- All fees are clearly displayed during the checkout process.
5. Delivery Terms and Conditions
- Order Processing Time: Orders are processed within 3-5 business days after receiving your order confirmation email. Orders placed on weekends or holidays are processed on the next business day.
- Address Changes: Please ensure your shipping address is correct at the time of order. Any changes after shipping may incur additional fees.
- Delayed Delivery: Although we strive to meet our estimated delivery times, delays due to weather, carrier issues, or other unforeseen circumstances may occur.
6. Contact Us
For any questions about our shipping policy or specific delivery needs, please contact us at admin@okboothtent.com or +86 18665021169. We are here to help with any inquiries or concerns.